At Pulisync, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, store, process, and share your information when you use our services.
By using Pulisync, you acknowledge that you have read and understood this Privacy Policy and agree to how we handle your data. If you do not agree, please discontinue using our services.
1. Information We Collect
We collect various types of personal and non-personal information to improve our platform’s functionality and user experience.
1.1 Personal Information
We collect personally identifiable information (PII) when you register, make payments, or interact with our services, including but not limited to:
- Name (first name, last name)
- Email address
- Phone number
- Billing and shipping address
- Payment information (credit card details, digital wallet IDs, transaction history)
- Institution details (school name, student details, affiliation)
- Identity verification data (if required for regulatory compliance)
1.2 Non-Personal Information
We automatically collect non-personal data through cookies, analytics tools, and log files, including:
- Device information (IP address, browser type, OS, device model)
- Usage data (pages visited, time spent, features used)
- Location data (with user consent for location-based services)
1.3 Data Collected from Third Parties
We may collect additional data from:
- Payment providers (for successful or failed transactions)
- Educational institutions (for account verification and service integration)
- Third-party analytics tools (Google Analytics, Hotjar, etc.)
2. How We Use Your Information
We process your personal data for the following purposes:
2.1 Service Delivery and Account Management
- To create and manage user accounts
- To authenticate users and enable secure logins
- To facilitate financial transactions and manage payments
- To provide customer support and resolve issues
2.2 Communication and Notifications
- To send account verification, payment confirmations, and security alerts
- To notify users of service updates, policy changes, and technical issues
- To deliver marketing communications (if consent is provided)
2.3 Security and Fraud Prevention
- To prevent unauthorized access, data breaches, and fraudulent activities
- To conduct security monitoring and detect suspicious behavior
- To comply with legal obligations (AML/KYC verification, if applicable)
2.4 Analytics and Platform Optimization
- To analyze user behavior and improve website functionality
- To generate reports on system usage and performance
- To conduct A/B testing for UI/UX enhancements
3. Legal Basis for Data Processing
We process your data under the following legal grounds:
- We process your data under the following legal grounds:
- Contractual Necessity: Processing data to fulfill our service obligations.
- Legitimate Interests: Analyzing usage patterns to improve the platform.
- Consent: When users explicitly agree to marketing communications.
- Legal Compliance: Adhering to data protection laws and financial regulations.
4. How We Share Your Information
Pulisync does not sell or rent user data. We only share information under the following circumstances:
4.1 With Third-Party Service Providers
We partner with:
- Payment processors (Stripe, PayPal, Razorpay) for secure transactions
- Hosting providers (AWS, DigitalOcean) for data storage
- Communication services (SendGrid, Twilio) for emails and SMS notifications
4.2 With Educational Institutions
If your account is linked to a school, some data may be shared with school administrators for account management and service integration.
4.3 Legal Disclosures
We may disclose user data:
- To comply with legal obligations (court orders, regulatory requirements)
- To prevent fraud or security threats
5. Data Security Measures
Encryption: AES-256 encryption for stored data and TLS 1.2 for secure data transmission
- Multi-Factor Authentication (MFA): Required for high-risk transactions
- Access Controls: Role-based access to sensitive data
- Regular Security Audits: Routine vulnerability testing and penetration testing
- Data Anonymization: Personally identifiable data is masked when not required
6. Data Retention Policy
- Account Information: Stored until user requests deletion
- Payment Records: Retained for 7 years (for regulatory compliance)
- Log Files & Analytics Data: Stored for 12 months
Users can request account deletion by contacting info@pulisync.com.
7. Cookies and Tracking Technologies
- Essential functions (authentication, user preferences)
- Performance tracking (Google Analytics, Hotjar)
- Advertising (Google Ads, Facebook Pixel)
8. International Data Transfers
If you access Pulisync from outside UK, your data may be transferred to servers in the United States, European Union, or other jurisdictions where our service providers operate.
9. Policy Updates
We reserve the right to modify this Privacy Policy periodically. If changes occur:
- We will notify users via email or app alert
- Continued use of Pulisync after updates constitutes acceptance
10. Contact Information
For inquiries regarding these, contact us at:
Email: hello@pulikidz.com
Phone: 03333050039 / 07852151678